Service Solicited - 2026 - iWorq - iWorq Software iWor
IWORQ SERVICE AGREEMENT
For iWorQ applications and services
Eagle, ID here after known as ("Customer"), enters into THIS SERVICE AGREEMENT
("Agreement") with iWorQ Systems Inc. ("iWorQ") with its principal place of business 1125
West 40o North, Suite io2, Logan, Utah 84321.
1. SOFTWARE AS A SERVICE (SaaS) TERMS OF ACCESS:
iWorQ grants Customer a non-exclusive, non-transferable limited access to use iWorQ
service(s), application(s) on iWorQ's authorized website for the fee(s) and terms listed in
Appendix A. This agreement will govern all application(s) and service(s) listed in the
Appendix A.
2. CUSTOMER RESPONSIBILITY:
Customer acknowledges that they are receiving only a limited subscription to use the
application(s), service(s), and related documentation, if any, and shall obtain no titles,
ownership nor any rights in or to the application(s), service(s), and related documentation,
all of which title and rights shall remain with iWorQ. Customer shall not permit any user to
reproduce, copy, or reverse engineer any of the application(s), service(s) and related
documentation. iWorQ is not responsible for the content entered into iWorQ's database or
uploaded as a document or image.
3. TRAINING AND IMPLEMENTATION:
Customer agrees to provide the time, resources, and personnel to implement iWorQ's
service(s) and application(s). iWorQ will assign a senior account manager and an account
management team to implement service(s) and application(s). Typical implementation will
take less than 6o days. iWorQ account managers will call twice per week, provide remote
training once per week, and send weekly summary emails to the customer implementation
team. iWorQ can provide project management and implementation documents upon request.
iWorQ will do ONE import of the Customer's data. This import consists of importing data,
sent by the Customer, in an electronic relational database format. Acquisition of data is the
responsibility of the client; iWorQ will not be involved in negotiation for data with third
parties.
Customer must have clear ownership of all forms, letters, inspections, checklists, and data
sent to iWorQ.
IWorQ Systems, P.O. Box 3784, Logan, UT, 84323
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4. CUSTOMER DATA:
Customer data will be stored in AWS GovCloud. iWorQ will use commercially reasonable
efforts to backup, store and manage customer data. IWorQ does backups twice per week and
onsite backups twice per week. Customer can run reports and export data from iWorQ
application(s) at any time.
Customer can pay iWorQ for additional data management services(s), onsite backups
application(s) and other service(s).
Data upload and storage is provided to every customer. This includes uploading files up to
25MB and iooGB of managed data storage on AWS GovCloud. Additional upload file sizes and
managed data storage sizes can be provided based on the application(s) and service(s) listed
in Appendix A.
Customers can upload and store images with personal information like driver's license, and
more. This data can be used by the customer to complete the permitting, licensing, or code
enforcement processes. Customer understands that the data must be uploaded and stored in
the sensitive data upload section of the iWorQ software for access and security purposes.
IWorQ is not responsible for: (1) For the content entered into iWorQ's database, (2) For
images or documents scanned locally and uploaded by the iWorQ users, (3) For documents or
images uploaded by citizen over the web, and (4) For data sent to the Customer by iWorQ.
5. CUSTOMER SUPPORT:
Customer support and training are FREE and available Monday-Friday, from 6:0o A.M. to
5:0o P.M. MST, for any authorized user with a login. iWorQ provides unlimited remote
Customer training (through webinars), phone support, help files, and documentation. Basic
support requests are typically handled the same day. iWorQ provides "Service NOT
Software".
6. BILLING:
iWorQ will invoice Customer on an annual basis. iWorQ will send invoices by mail and by
email to the address(s) listed in Appendix A. Terms of the invoice are net 3o days from the
date of the invoice. Any billing changes will require that a new Service(s) Agreement be
signed by the Customer.
IWorQ Systems, P.O. Box 3784, Logan, UT, 84323
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Any additional costs imposed by the Customer including business licenses, fees, or taxes will
be added to the Customer's invoice yearly. Support and services fees may increase in
subsequent years but will increase no more than 5% per year.
Customer pricing is based on a 3 Year Term and reflects a discounted annual price. Changes
to the Term or the Termination Policy (Section 7. Termination:), will affect the annual pricing
and could double your annual cost. Customer reserves the right to pay the 3 Year Term
upfront to secure discounted annual pricing
7. TERMINATION:
Either party may terminate this agreement after the initial 3-Year Term, without cause if the
terminating party gives the other party sixty (6o) days written notice. Should the Customer
terminate any part of the application(s) and or service(s) the remaining balance will
immediately become due. Should the Customer terminate any part of the application(s) and
or service(s) a new Service(s) Agreement will need to be signed. Upon expiration of the Initial
Term, this Agreement shall automatically be renewed for successive one (1) year terms unless
either party provides notice of termination or non-renewal no less than sixty (6o) days prior
to expiration of the then-current term.
Upon termination of this Agreement, iWorQ will discontinue all application(s) and or
service(s); iWorQ will provide customer with an electronic copy of all of Customer's data, if
requested by the Customer (within 3-5 business days).
During the term of the Agreement, the Customer may request a copy of all of Customer's
data, which shall be provided to Customer for a cost of no more than $250o per copy. Please
note, if the Customer is not in compliance with the material terms and conditions of this
Agreement, iWorQ will not be required to provide Customer with the data, however
Customer can run reports and export data frm iWorQ applications(s) at any time.
8. ACCEPTABLE USE:
Customer represents and warrants that the application(s) and service(s) will only be used for
lawful purposes, in a manner allowed by law, and in accordance with reasonable operating
rules, and policies, terms and procedures. iWorQ may restrict access to users upon misuse of
application(s) and service(s).
9. MISCELLANEOUS PROVISIONS:
iWorQ acknowledges that any potential expenditure for this Agreement outside the current
fiscal year is contingent upon appropriation, budgeting, and availability of specific funds for
such proposed expenditure, and nothing in this Agreement constitutes a debt or direct or
IWorQ Systems, P.O. Box 3784, Logan, UT, 84323
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indirect multiple fiscal year financial obligation of the Customer. Non-appropriations can be
used as a reason to negotiate a better price to fit within the reduced budget.
io. Statutory Certifications:
In accordance with Idaho Code Section 67-2359 Contractor hereby certifies that it is not
owned or operated by the Government of China, as defined in said code section, and that
during the Term of this Agreement it will not be owned or operated by the Government of
China. In accordance with Idaho Code Section 67-2346 Contractor hereby certifies that it is
not currently engaged in, and during the Term of this Agreement will not engage in, a boycott
of goods and services from Israel or territories under its control as defined in said code
section.
IWorQ Systems, P.O. Box 3784, Logan, UT, 84323
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ii.CUSTOMER IMPLEMENTATION INFORMATION: r�,
Primary ImplementationlA ( �y Contact A44 NOSY\ Title
11 s'c 'n� C rEfioC
Office Phone w�" v` 0 - 1 (I)d Cell (required) in '"1 tot V 7 bl
Email S f015V1 billy ]UJ
Secondary Implementation Contact -1DeVOY1I(. )00(IYIt3 Titlee IT IPcdw A� t'5U
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Office Phone UV g • 14 g"1 - D 5 J Cell (required) Wg- I 1 °� ' (24
Email..1)(76C0 Ct.11• C ` eiefen Le,- O Y'0)
Portal Setup Contact (if �applicable) I Y O \(l0O NGd ea V TitleR tyy 1T l
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s" 1
Office Phone 2n- 0 'S7 ( D Cell N
Email RC10.deow Q ci O o °S nature
(This person is responsible for placing the iWorQ Portal Link being placed on the agency's website within go
days of the agreement signature. The iWorQ Portal Link will remain on agencies website for the entire Term of
the agreement. If the iWorQ Portal Link is not placed on the city website within go days, the Agency agrees to
pay an additional $1,000 dollars towards setup costs (this is to cover iWorQ's time).
12.CUSTOMER BILLING INFORMATION:�� AA
Billing Contact LOY' \N Lj ventY' Wy4 Title Yu/6 v f!/r
Billing Address: W(DO E. Ci1 't L 1,,NA I 1 LJ3(0I P
Office Phone (/" O' 643c' �l S/)3 Cell /p'1'ezt
Email 11 MCC Clb1 e jfO(..
PO# (if required) Tax Exempt ID # 811,`OS OtAt "1
13.ACCEPTANCE:
The effective date of this Agreement is listed below. Authorized representatives of Customer
and iWorQ have read the Agreement and agree and accept all the terms.
Signature Effective Date: \ 1"I 1SP
Printed Name 1, 1r KP/
Title Mo (0 Y
Office Number -WSJ'°IN- V/S 13
Cell Number N
IWorQ Systems, P.O. Box 3784, Logan, UT, 84323
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iWorQ Service(s) Agreement
APPENDIX A
IWorQ Systems, P.O. Box 3784, Logan, UT, 84323
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iWorQ Price Proposal
Eagle, ID Population- 21646
66o E. Civic Ln, Eagle, ID 83616 Prepared by:Joe Johnsen
Annual Subscription Fees
Application(s) and Service(s) Package Billing
Price
Community Development (Enterprise Package) =-n Annual
$20,750.00
*Permit Management
*Code Enforcement
*Portal Home
*Online credit/debit card processing integrated with iWorQ. (Through
PayRoc)
-Configurable portal for ease of applying for permits, tracking current
permits, and paying fees online
-Allows for submitting code enforcement issues online and viewing
code cases
-Messaging feature for easy interaction with citizens
-Contractor Status Updates via Text
-Built-in automatic workflow capabilities
-iWorQ Notifications included
-Inspection and plan review tracking
-Inspection Routing
-Text Activity Reminders for Code Enforcement
-Text Inspection reminders for permitting
-Track permits and cases with customizable reporting
-Includes Sensitive File Uploads that are required to finish permit,
licensing or code enforcement process (i.e Driver's License)
-3 Scheduled Reports
-Includes access to 24 standard database driven web form templates
and 3 custom database web forms for Portal Home
-Includes unlimited access to 15 letter templates and 3 custom letters
Note: Any adjustments made to the templates will result in a custom
form
-OpenStreetMap tracking abilities with quarterly updates
GIS REST Services -
iWorQ will be able to publish your agency's ESRI REST Services
monthly if the following conditions are met:
IWorQ Systems, P.O. Box 3784, Logan, UT, 84323
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1. The Rest Service URL is either a public access URL or the agency
will allow iWorQ to be added to the user group of that data.
a. User Group must have permission settings set to allow root access
to pull the data.
2. The Rest Service data contains the information needed for system
functionality and field types match.
a. The format of that data must conform to iWorQ Systems
Note: If GIS configurations change (FTP location, name format, field
changes,etc.) iWorQ will charge a minimum$50o fee to accommodate
new configuration adjustments (subject to additional hourly charges)
Client must provide iWorQ with their agency's REST Service URL
within 3o days of signature date, otherwise iWorQ will not establish
the REST Service connection. Client may pay a data and labor fee of
$500 (subject to change at the discretion of iWorQ) to set up REST
service beyond the stated 3o-day deadline.
Bluebeam Integration $1,5oo.00 Annual
iWorQ integration with Bluebeam
Additional Web Forms for Online Portal saTeee:ee Annual
$o.00
(Total Web Forms = 35)
Note: Additional Web Forms can be purchased as needed:
$750/annually for 3
Custom Data Plan $2,750.0+ Annual
$1,500.00
- This agreement includes a total upload size limit of 1ooMB and a
total storage of 5ooGB
Property Information Import $1,500.0o Annual
- iWorQ will consume Parcel data. Data has to be filtered. Rest services
need to be fast, producing uploads of io,000 records per minute.
Layer needs to have complete data. See note IV for update frequency.
Automated Reports $500.0o Annual
-this agreement includes a total of g scheduled reports
IWorQ Systems, P.O. Box 3784, Logan, UT, 84323
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Portal Dashboard $1,250.0o Annual •
-Configurable dashboard for Portal Home
-Ability to publicly display graphs and charts regarding permit data,
including recent permits issued, breakdown of permit statuses across
the agency and view recent permits issued on a map
Subscription Fee Total (This amount will be invoiced each year) $27,000.00 Annual
One-Time Setup, GIS integration, and Data Conversion Fees
Service(s) Package Price Rilling
Implementation and Setup cost year i $1,000.00 Year One
Up to 5 hours of GIS integration and data conversion Included Year One
Data Conversion Included Year One
NOTES AND SERVICE DESCRIPTION
I. Invoice for the(Annual Subscription Fee Total+One-Time Total)will be sent out immediately
upon execution of the contract. Payment terms are net 3o days from the invoice date.
II. This subscription Fee and Agreement have been provided at the Customer's request and is
valid for 25 days
III. This cost proposal cannot be disclosed or used to compete with other companies.
IV. This agreement combines existing services totaling$6,800 with proposed added services
(Portal Home with 35 custom forms and 21 templated library, Workflows, Payment
Processing, Notifications, Scheduled Reporting, GIS REST (weekly updates), Bluebeam
Integration,Increased upload size(iooMB) and Portal Dashboard)totaling$21,3oo, removing
Code enforcement-Parking totaling$1,ioo, for a new combined annual total of$27,000.Added
services may be prorated.
IWorQ Systems, P.O. Box 3784, Logan, UT, 84323