Service Solicited - 2025 - iWorq - iWorq SoftwareiWor
IWORQ SERVICE AGREEMENT
For iWorQ applications and services
Eagle, ID here after known as ("Customer"), enters into THIS SERVICE AGREEMENT
("Agreement") with iWorQ Systems Inc. ("iWorQ") with its principal place of business 1125
West 400 North, Suite 102, Logan, Utah 84321.
1. SOFTWARE AS A SERVICE (SaaS) TERMS OF ACCESS:
iWorQ grants Customer a non-exclusive, non -transferable limited access to use iWorQ
service(s), application(s) on iWorQ's authorized website for the fee(s) and terms listed in
Appendix A. This agreement will govern all application(s) and service(s) listed in the
Appendix A.
2. CUSTOMER RESPONSIBILITY:
Customer acknowledges that they are receiving only a limited subscription to use the
application(s), service(s), and related documentation, if any, and shall obtain no titles,
ownership nor any rights in or to the application(s), service(s), and related documentation,
all of which title and rights shall remain with iWorQ. Customer shall not permit any user to
reproduce, copy, or reverse engineer any of the application(s), service(s) and related
documentation. iWorQ is not responsible for the content entered into iWorQ's database or
uploaded as a document or image.
3. TRAINING AND IMPLEMENTATION:
Customer agrees to provide the time, resources, and personnel to implement iWorQ's
service(s) and application(s). iWorQ will assign a senior account manager and an account
management team to implement service(s) and application(s). Typical implementation will
take less than 60 days. iWorQ account managers will call twice per week, provide remote
training once per week, and send weekly summary emails to the customer implementation
team. iWorQ can provide project management and implementation documents upon
request.
iWorQ will do ONE import of the Customer's data. This import consists of importing data,
sent by the Customer, in an electronic relational database format. Acquisition of data is the
responsibility of the client; iWorQ will not be involved in negotiation for data with third
parties.
Customer must have clear ownership of all forms, letters, inspections, checklists, and data
sent to iWorQ.
IWorQ Systems, P.O. Box 3784, Logan, UT, 84323
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4. CUSTOMER DATA:
Customer data will be stored in AWS GovCloud. iWorQ will use commercially reasonable
efforts to backup, store and manage customer data. IWorQ does backups twice per week
and onsite backups twice per week. Customer can run reports and export data from iWorQ
application(s) at anytime.
Customer can pay iWorQ for additional data management services(s), onsite backups
application(s) and other service(s).
Data upload and storage is provided to every customer. This includes uploading files up to
25MB and 10OGB of managed data storage on AWS GovCloud. Additional upload file sizes
and managed data storage sizes can be provided based on the application(s) and s ervice(s)
listed in Appendix A.
Customers can upload and store images with personal information like driver's license, and
more. This data can be used by the customer to complete the permitting, licensing, or code
enforcement processes. Customer understands that the data must be uploaded and stored
in the sensitive data upload section of the iWorQ software for access and security purposes.
IWorQ is not responsible for: (1) For the content entered into iWorQ's database, (2) For
images or documents scanned locally and uploaded by the iWorQ users, (3) For documents
or images uploaded by citizen over the web, and (4) For data sent to the Customer by
iWorQ.
5. CUSTOMER SUPPORT:
Customer support and training are FREE and available Monday -Friday, from 6:00 A.M. to
5:00 P.M. MST, for any authorized user with a login. iWorQ provides unlimited remote
Customer training (through webinars), phone support, help files, and documentation. B asic
support requests are typically handled the same day. iWorQ provides "Service NOT
Software".
6. BILLING:
iWorQ will invoice Customer on an annual basis. iWorQ will send invoices by mail and by
email to the address(s) listed in Appendix A. Terms of the invoice are net 30 days from the
date of the invoice. Any billing changes will require that a new Service(s) Agreement be
signed by the Customer.
Any additional costs imposed by the Customer including business licenses, fees, or taxes
will be added to the Customer's invoice yearly. Support and services fees may increase in
subsequent years but will increase no more than 5% per year.
IWorQ Systems, P.O. Box 3784, Logan, LIT, 84323
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Customer pricing is based on a 3 Year Term and reflects a discounted annual price. Changes
to the Term or the Termination Policy (Section 7. Termination:), will affect the annual
pricing and could double your annual cost. Customer reserves the right to pay the 3 Year
Term upfront to secure discounted annual pricing
7. TERMINATION:
Either party may terminate this agreement after the initial 3-Year Termwithout cause if
the terminating party gives the other party sixty (60) days written notice. Should the
Customer terminate any part of the application(s) and or service(s) the remaining balance
will immediately become due. Should the Customer terminate any part of the application(s)
and or service(s) a new Service(s) Agreement will need to be signed. Upon expiration of the
Initial Term, this Agreement shall automatically be renewed for successive one (1) year
terms unless either party provides notice of termination or non -renewal no less than sixty
(60) days prior to expiration of the then -current term.
Upon termination of this Agreement, iWorQ will discontinue all application(s) and or
service(s); iWorQwill provide customer with an electronic copy of all of Customer's data, if
requested by the Customer (within 3-5 business days).
During the term of the Agreement, the Customer may request a copy of all of Customer's
data, which shall be provided to Customer for a cost of no more than $2500 per copy.
Please note, if the Customer is not in compliance with the material terms and conditions of
this Agreement, iWorQ will not be required to provide Customer with the data.
8. ACCEPTABLE USE:
Customer represents and warrants that the application(s) and service(s) will only be used
for lawful purposes, in a manner allowed by law, and in accordance with reasonable
operating rules, and policies, terms and procedures. iWorQ may restrict access to users
upon misuse of application(s) and service(s).
9. MISCELLANEOUS PROVISIONS:
This Agreement will be governed by and construed in accordance with the laws of the State
of Utah. Customer recognizes that iWorQ Systems is a software company located in Utah.
Any changes to this section, including changes to the Venue or Forum, will be subject to an
increase in their annual pricing.
10. CUSTOMER IMPLEMENTATION INFORMATION:
Primary Implementation Contact Ouonk Title UA Ar-
Office Phone 206 q$q-PKI Cell (required)
Email _dladd ew _YeaT��
IWorQ Systems, P.O. Box 3784, Logan, UT, 84323
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Secondary Implementation Contact Je,,.,,,� ooci,n0.., Title IT J!` ,,tore,
Office Phone a 0? -Ygl- ¢763 Cell (required)
Email on.%A QC4y ef'e�.cle,. a!�a
11. CUSTOMER BILLING INFORMATION:
Billing Contact C.ler6 Oke+ Title
Billing Address: Q 0. 6a1, r-Ittle- I 'TO V15,16
Office Phone ���" ��q-�g13 Cell
Email 2u�vFe 'k
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(if required) Tax Exempt ID # $a - 030`135
12. ACCEPTANCE:
The effective date of this Agreement is listed below. Authorized representatives of
Customer and iWorQ have read the Agreement and agree and accept all the terms.
Signatu
PrintedNameil J NA
Title �u�
Office Number &919 —97� 6
Cell Number
Effective Date: Cr CT 'zo?-T
iWorQ Service(s) Agreement
APPENDIX A
IWorQ Systems, P.O. Box 3784, Logan, UT, 84323
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Eagle, ID I Population- 21646
660 E. Civic Ln, Eagle, ID 83616 1 Prepared by: Joe Johnsen
Annual Subscription Fees
Application(s) and Service(s)
Package
Billing
Price
Additional Storage
$750.00
Annual
(300GB) Additional Storage
IWorQ Systems, P.O. Box 3784, Logan, UT, 84323
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(Total Storage Amount = 500G13)
Note: Additional Storage can be purchased as needed:
$250/annually for additional 10OGB
Subscription Fee Total (This amountwill be invoiced each year)
$750.00
Annual
One -Time Setup, GIS integration, and Data Conversion Fees
Services
Package Price
Bi11in
Implementation and Setup cost year 1
$0.00
Year One
Up to 5 hours of GIS integration and data conversion
Included
Year One
Data Conversion
Included
Year One
NOTES AND SERVICE DESCRIPTION
I. Invoice for the (Annual Subscription Fee Total + One -Time Total) will be sent out 2 weeks
after signature and Effective Date
II. This subscription Fee and Agreement have been provided at the Customer's request and is
valid for 25 days
III. This cost proposal cannot be disclosed or used to compete with other companies.
IV. This agreement adds 30OGB of storage for a new total of 500G13
V. Please send annual invoice with 5/1 invoicing cycles.
IWorQ Systems, P.O. Box 3784, Logan, UT, 84323