Loading...
Service Solicited - 2020 - MCCI - Master Services Agreement 60972 Laserfiche SQL Upgrade Addendum No 1ADDENDUM NO. 1 TO MASTER SERVICES AGREEMENT NO. 60972 AVANTE SERVER UPGRADE ORDER Pursuant to Master Services Agreement No. 60972 ("Agreement"): This Avante Server Upgrade Order, designated as Addendum No. 1 is entered into as of October 8 . 2020 ("Addendum Effective Date") , by and between MCCi and Client and is hereby incorporated into the Agreement and made a part thereof. If there is any conflict between a provision of the Agreement and this Addendum, the Agreement will control. Any capitalized terms not otherwise defined herein shall have the meaning set forth in the Agreement. This Order supersedes any previous quote or proposals received. IN WITNESS WHEREOF, the Parties hereto have caused this Addendum No. 1 to be executed by their respective duly authorized representatives as of the Addendum Effective Date. MCCi, LLC EAGLE, ID ("Client") Signed: SI D o Barstow .'Sd GMT Donny Barstow Name: Title: President & CEO Date: October 10, 2020 Addendum No. 1 to Master Services Agreement No. 60972 Signed. . 0. Name: j%✓pti. 10, a/ .1 Title: ITJ%,rcc4 /— Date: 1 °4/" Page 1 of 9 PRICING: LASERFICHE I ICCI 3717 Apalachee Parkway, Suite 201 Tallahassee, FL 32311 850.701.0725 850.564.7496 fax Client Name: Eagle, ID Quote Number: 17727 Quote Type: Platform Change Complete and return to: salesooerations( mccinnovations.com Ship/Bill to: Christine Heimbigner cheimbiener(citvofeaele.org Order Date: October 02, 2020 Product Description: Qty. Unit Cost Total Prorated 9.337 Months EXISTING LASERFICHE SOFTWARE SYSTEM CONFIGURATION [� Laserfiche Avante Server for SQL Express with -1 $1,500.00 ($1,500.00) N/A Workflow Existing Laserfiche Software Credit Total ($1,500.00) ($1,500.00) CONTENT SERVICES SOFTWARE LICENSING FOR AVANTE [Jf Laserfiche Avante Server for MS SQL with 1 $5,000.00 $5,000.00 N/A Workflow Laserfiche Software Subtotal $5,000.00 $5,000.00 GRAND TOTAL - ONE-TIME SOFTWAR $3,500.00 I $3,500.00 I Product Description: Qty. Unit Cost Annual Prorated Total 9.337 Months EXISTING LASERFICHE SOFTWARE SUPPORT CREDIT [Jf Current System Support Credit **The credit amount honored will be determined based on the date of order. Existing Laserfiche Software Support Credit Total LASERFICHE ANNUAL SOFTWARE SUPPORT - BASIC [� Laserfiche Avante Server for MS SQL with Workflow Laserfiche Annual Recurring Software Support Subtotal 1 TBD TBD N/A TBD TBD 1 $1,100.00 $1,100.00 $855.89 $1,100.00 $855.89 GRAND TOTAL - RECURRING ANNUAL SUPPORT/SUBSCRIPTION For budgetary purposes, the Client should include $1,100.00 annually for renewal of the items above. If you subscribe to MCCi's Training Center or SLA, additional user licenses may increase its cost at the time of your next annual renewal. Sales tax will be invoiced where applicable and is not included above. $1,100.00 I $855.89 I Service Description: Qty. Unit Cost Total Prorated 9.337 Months I ICCI Proposal Page 2 of 9 MCCi SERVICE PACKAGES Implementation Services Package 1 $820.00 $820.00 N/A Cost is based on the current components provided herein. MCCi's certified personnel will administer these services to assist Client with implementing the software/subscription components purchased. Service Packages Subtotal $820.00 $820.00 liidW'1Oh iLeii:' gLic llitilr+ii'oi vito l$820.00 I $820.00 I TOTAL LASERFICHE PROJECT COST All Quotes Expire in 30 Days $5,420.00 $5,175.89 I This is NOT an invoice. Please use this confirmation to initiate your purchasing process. RECURRING SERVICES The Recurring Services portion of this Order will be based on the pricing at the time of renewal and will systematically renew unless written notice of termination has been provided per the master agreement. In the event that a manufacturer increases its prices for recurring annual services, the increase will be passed along to Client. No more than once per year, MCCi may adjust its recurring annual services to coincide with current U.S. inflation rates; any increase will not exceed the cumulative increase in the Consumer Price Index (CPI) occurring since the last price increase. SALES TAX Sales tax will be invoiced where applicable and is not included in the fee quote above. REMOTE SERVICES All service packages include remote time due to COVID-19. If circumstances change to allow onsite services to be performed, a new quote must be requested. i>ACC I Proposal Page 3 of 9 I PRODUCT ORDER & BILLING TERMS PRODUCT ORDER MCCi will process Product Orders as follows: V ir, i l i i d 4In ii/I o All Software, Recurring Annual Support/Subscription, and Supplemental Support Services Timin: of Product Order Within 30 days of receipt of Order. BILLING MCCi will invoice Client as follows: Product/Service Descri • tion All Software, Recurring Annual Support/Subscription, and Supplemental Support Services Service Packages Timin of Billin • Initial Sale: Upon delivery of software or activation of the subscription. • Annual Renewal: 75 days in advance of expiration date. Upon delivery completion and Client acceptance. MCCi shall not send any invoices, nor claim payment, for any fees or expenses incurred by MCCi until both parties authorize this Order. Sales tax will be included where applicable and is NOT included in the Pricing section. li°ICCI I Proposal Page 4 of 9 I SERVICE PACKAGES IMPLEMENTATION SERVICES PACKAGE MCCi's certified personnel will administer these services to assist the Client with implementing the software/subscription components purchased. MCCi DELIVERABLES Professional Services may include any of the following for the purchased components: • Project management associated with the proposed solution: • Outlining requirements ▪ Setting expectations for project success • Assistance with basic repository configuration and user account setup (Laserfiche only) • Basic configuration of all software components and remote installation as needed • Review of implemented solution ACC I Proposal Page 5 of 9 MCCi ASSUMPTIONS TECHNICAL SUPPORT Clients may contact MCCi support via MCCi's Online Support Center, email (support@mccinnovations.com), or telephone 866-942-0464. Support is available Monday through Friday (excluding major holidays) from 8 am to 8 pm Eastern Time. PROFESSIONAL SERVICES CHANGE ORDER PROCESS Any deviations from the contract will be documented in a Change Order that the Client must execute. CONFIGURATION ASSISTANCE Many of our packages list remote configuration assistance for up to a certain number of days. This is based on total days, not business days. TRAVEL MCCi will schedule travel in consecutive days for most engagements unless otherwise stated or agreed upon. SCHEDULING All rates are based on normal business hours, Monday through Friday from 8 am to 5 pm local time. If scheduling needs to occur after business hours, additional rates may apply. DATA/SERVER MIGRATIONS MCCi is not responsible for the accuracy of existing indexing data and/or image quality, such as errors on the media, image file corruption, data file corruption, orphaned records, encrypted data, non -supported proprietary formats or other errors that are not controllable by MCCi. RETURN POLICY Any product returns are reliant on Manufacturer's return policy. Ci I Proposal Page 6 of 9 LASERFICHE ASSUMPTIONS The following assumptions are current as of the date of order. Manufacturer's terms and conditions are subject to change. HARDWARE REQUIREMENTS & INSTALLATION The Client is responsible for ensuring they meet the recommended hardware requirements, which are available upon request. One of each of the following components will be installed as part of your Laserfiche solution by default unless your pricing, Statement of Work, or written correspondence with you states otherwise: LASERFICHE RIO • Laserfiche Server • Windows Client & Administration Console • Web Access/Client* • Mobile • Federated Search* • Import Agent (if purchased) LASERFICHE AVANTE • Laserfiche Server • Windows Client & Administration Console 9 Web Access/Client* • Mobile a Audit Trail (if purchased) LASERFICHE SUBSCRIPTION • Laserfiche Server ® Windows Client & Administration Console • Web Access/Client* • Mobile • Federated Search* • Import Agent • Directory Server (LFDS)* • Workflow ® Forms* m Discussions* ® Audit Trail ▪ Directory Server (LFDS)* ▪ Workflow • Forms* • Import Agent (if purchased) • Directory Server (LFDS)* • Records Management (Business tier) • Workflow (Professional/Business only) a Forms* (Professional/Business only) • Audit Trail *Requires SSL/TLS Certificate. Client is responsible for acquiring and installing prior to Laserfiche implementation. Note: Configuring a test environment, setting up an external DMZ, and/or setting up failover/load balancing are not included by default and must be detailed and priced in Statement of Work to be implemented. LASERFICHE END USER LICENSE AGREEMENT (EULA) As part of Client's account activation process, Laserfiche requires acceptance of the Laserfiche EULA, which can be found at httos://www.Iaserfiche.com/eula/home/. • By accepting this Order, Client acknowledges Laserfiche's EULA and agrees to abide by its terms and absolve MCCi of any Laserfiche product -related liability. LASERFICHE SOFTWARE ASSURANCE PLAN (LSAP) MCCi acts as first -tier support and works with Laserfiche, who would provide second -tier level support when needed. ACTIVE LSAP BENEFITS INCLUDE: • Easy access to our team of Laserfiche Gold Certified Support Technicians • Remote desktop support through GoToMeeting • Free Laserfiche version downloads 1 `' C C I Proposal Page 7 of 9 Access to continued education through Webinars, User Groups, and Seminars ▪ Continued access to your Subscription environment (if applicable) • 100% upgrade credit* for your existing software (in the event of a platform upgrade) * Excludes moves to Subscription or Cloud LASERFICHE LATE PAYMENT POLICY • If payment is not received before your Renewal Date, your Laserfiche support expires. Please allow up to five (5) business days after receipt of payment for MCCi to process renewal payment to Laserfiche. • If your on -premises support expires, your access to the Laserfiche website and Laserfiche technicians will no longer be available until payment is received. • If your Subscription (if applicable) support expires, your access to Laserfiche will be turned off after 30 days and your access to the Laserfiche website, and Laserfiche technicians will no longer be available until payment is received. © If your support expiration is just due to a late payment, you will still be able to access MCCi Support Technicians for 30 days. • However, if there are support issues that require Laserfiche involvement, these issues cannot be resolved until your support is renewed. REINSTATEMENT FEES © After your support has been expired for 30 days, Laserfiche will move your renewal date and will apply reinstatement fees. • Fees = 10% of Annual LSAP Total multiplied by the number of expired months POLICIES • All maintenance/subscriptions are prepaid and non-refundable. • One year of LSAP must be purchased for all new products. • For new systems: • The support date is set 30 days after MCCi submits software order to Laserfiche. • For platform upgrades to Avante or Rio: • The support date is set immediately upon MCCi submitting software order to Laserfiche. • Remaining months of LSAP can be applied toward the new purchase. • To receive any available software credit for existing platform software at the time of the upgrade, the Client's LSAP must be active (i.e. support/maintenance has not expired). • For product upgrades: • To receive any available software credit for existing platform software at the time of the upgrade, the Client's LSAP must be active (i.e. support/maintenance has not expired) and the support date is prorated to match Client's existing support date. • For moves from on -premises platforms to Subscription: o Credits are not available when moving to Laserfiche Subscription licensing options from an alternative Laserfiche licensing model. • For additional software: the support date is prorated to match Client's existing support date. • For Subscription licensing renewals: o The support will automatically renew unless Laserfiche is notified of intent to cancel at least 30 days prior to the renewal date. o If your Laserfiche Subscription invoice remains outstanding 30 days after the renewal date, the entire Laserfiche system will be deactivated. ICCu Proposal Page 8 of 9 • The Subscription renewal invoice will be sent 75 days prior to the anniversary date. INTEGRATIONS Third -party Laserfiche integrations or utilities may consume one or more Laserfiche user licenses depending on how the vendor designed and coded the integration. These additional licensing needs should be verified by the Client and considered in the user licensing purchased. LASERFICHE SOLUTION PROVIDER OF RECORD As your current Solution Provider of Record, Laserfiche's policy dictates that MCCi is the only Solution Provider that can download software licenses and activations for you. Unless you decide to cancel your contract with MCCi or work with Laserfiche to formally change your Laserfiche Solution Provider of Record, future software purchases, upgrades, and support renewals will be processed and provided solely by MCCi. LASERFICHE RIO SHARED SERVICES PROVISIONS The Host Entity is the owner of the Laserfiche licensing and is registered as such with MCCi and Laserfiche corporate. For Laserfiche corporate licensing rules, there can only be one licensed entity per Laserfiche Rio platform. Licensing is non- transferrable. Additionally, the Host Entity is responsible for cost allocation among the other entities that are utilizing its Laserfiche Rio Platform and for being the main point of contact for support provided through MCCi. The account can only be renewed once all entities have paid for the full LSAP. CLIENT SOLUTION CUSTOMIZATIONS The Client may also choose to customize their system internally, without MCCi's help. MCCi is not responsible for any damages caused by the user's customization of the system. MCCi will not be held responsible for correcting any problems that may occur from these customizations. Routine updates to Laserfiche may affect any customizations made by the user. If MCCi's help is required to correct/update any customizations made by the Client, appropriate charges will apply. CLIENT INFORMATION TECHNOLOGY ASSISTANCE For MCCi to excel in providing the highest level of service, the Client must provide timely access to technical resources. The Client must provide adequate technical support for all MCCi installation and support services. If the Client does not have "in-house" technical support, it is the Client's responsibility to make available the appropriate Information Technology resources/consultant when needed. `=CCI I Proposal Page 9 of 9